For after hours water or sewer emergencies please call: (815) 724-4220 (24 Hours)
How to Report a Water Main Break
Whether you see a water main break, damaged fire hydrant, or any other problem with the City of Joliet water system, please let us know.
To report any problems, damage, or maintenance issues contact the Department of Public Utilities at (815) 724-4220. This line is answered 24 hours a day. If an operator is not available, please leave a detailed phone message.
Free Sewer Service Inspection Program
Breaks in the service line and tree root infiltration are the major causes for sewer backups in the home. While it is the owner's responsibility to rod the sewer, a camera inspection to identify the problem is recommended. Contact the City of Joliet Public Utilities Department at (815) 724-4220 to schedule a free sanitary sewer camera inspection if you are experiencing trouble with your sewer service. This service from a contractor could cost in excess of $200.00.
City of Joliet Dept. of Public Utilities
150 W. Jefferson Street, 2nd Floor, South Wing
Joliet, IL 60432
Phone: (815) 724-4230
Hours: Monday – Friday
8:00 a.m. – 4:30 p.m.
EPA Safe Drinking Water Hotline: 800-426-4791
Pay your City of Joliet water bill automatically!
The City of Joliet now offers payment of your water bill directly from your checking account. Just complete the form below and enjoy these special features:
- The program is absolutely FREE!
- No lost payments, no past due payments, and no checks ever need to be written.
- No more standing in long lines.
- No more running out of stamps or envelopes.
- Your bill will still come to your home.
A note stating “BANK DRAFT – DO NOT PAY” will appear on your bill after you have been accepted. (It may take two billing periods for acceptance.)
Application form [PDF]
For questions about your bill call Customer Service: (815) 724-3820
150 W. Jefferson St.
Joliet, IL 60432