GENERAL - CITY HALL
Does the City of Joliet offer any social media outlets that residents can follow to stay connected to with what's going in Joliet?
Yes - Residents can check out the following social media outlets designed to help keep our residents informed of what's going on in the City of Joliet:
1. FACEBOOK: - City of Joliet, Illinois, Government
Residents can like our Facebook pages for City information, job postings, news, downtown events and more.
2. TWITTER: @TheCityofJoliet
Follow us on Twitter for City Hall information & announcements, job postings, City Council & Committee Meeting Notices and more.
3. SMART MESSAGE COMMUNITY ALERTS:
Visit: cityofjoliet.info/smartmessage to sign up.
Residents who sign up for Smart Message Community Alerts will receive alerts from City Hall, Joliet Police and Fire Departments to your cell phone, work phone, e-mail, and more. Examples include water main breaks, street closures, changes in garbage pickup, and crime alerts.
Please note: None of the City of Joliet's social media outlets listed above should EVER be used as a watch or warning system for potentially threatening weather-related events. The City encourages residents and businesses to proactively seek out weather-related information from official channels such as the National Weather Service (www.weather.gov) or their preferred local media outlet. It is a best practice to have a National Oceanic and Atmospheric Administration (NOAA) Weather Radio at your residence or place of business that broadcasts official Weather Service warnings, watches, forecasts and other hazard information 24 hours a day, 7 days a week.
What time does City Hall open/close?
City Hall is located at 150 West Jefferson Street, Joliet, Il. 60432 and is open Monday through Friday 8:00 a.m. to 4:30 p.m. Days of operation may be change due to observed holidays.
On What Holidays is City Hall Closed And Waste Management Pickup Schedule Affected?
City Hall will be closed on the following holidays in 2018:
*New Year's Day Monday January 1st Martin Luther King, Jr. Day Monday January 15th Presidents' Day Monday February 19th Good Friday Friday March 30th *Memorial Day Monday May 28th *Independence Day Wednesday July 4th *Labor Day Monday September 3rd Columbus Day Monday October 8th Election Day Tuesday November 6th Veteran’s Day Monday November 12th *Thanksgiving Day Thursday November 22nd *Friday after Thanksgiving Friday November 23rd *Christmas Day Tuesday December 25th
* Waste Management pickup schedules will be affected on the following dates in 2018
*New Year's Day Monday January 1st, One Day Late All Week *Memorial Day Monday May 28th, One Day Late All Week *Independence Day Wednesday July 4th, One Day Late Wednesday - Friday *Labor Day Monday September 3rd, One Day Late All Week *Thanksgiving Day Thursday November 22nd, One Day Late Thursday & Friday *Christmas Day Tuesday December 25th, One Day Late Tuesday - Friday
How can I communicate with City Hall?
City Hall’s general information line is 815-724-4000. We have knowledgeable friendly staff to help answer your questions and direct your calls to appropriate departmental personnel.
When are City Council Meetings held?
Pre-City Council meetings are held the first and third Monday’s of each month starting at 5:30pm, in Council Chamber’s located at 150 W. Jefferson St, Joliet, Illinois 60432, on the 2nd floor of City Hall. City Council meetings are held the first and Third Tuesday of each month starting at 6:30pm at the above location. Meeting dates are subject to change due to Observed Holidays. If you are unable to attend a meeting, the meetings are televised on our local access TV station JCTV Channel 6 for Comcast users, and Channel 99 for AT&T U-Verse users, or you can also watch on your computer by accessing it through our website cityofjoliet.info.
If I need information that I believe that the City of Joliet has in its files regarding myself or my property, what is the easiest way I can obtain it?
You can fill out a Freedom of Information Act request form. Forms are available online or at the City Clerk’s Office, located at 150 West Jefferson Street, Joliet, Il. 60432 located on the first floor. Forms can also be faxed. Please call the City Clerk’s office for more information at: 815-724-3780.
Where can I find information on events and activities in Joliet?
Joliet’s tourism information is available through Heritage Corridor Convention and Visitors Bureau, for information please call 800-926-2262 or access information on line at HeritageCorridorCVB.com.
Where can I find information on Joliet’s parks?
The Joliet Park District can be reached at 815-741-7275 or online at jolietpark.org. The Joliet Park District is located at 3000 W. Jefferson St, Joliet, Il.
Joliet’s Billie Limacher’s Bicentennial Park & Theater can be reached at 815-724-3760 or online at BicentennialPark.org, located at 201 W. Jefferson St., Joliet, Il.
CITY HALL INFORMATION DESK
What is a Service Request?
A Service Request is a complaint or concern in regards to a City Code and Ordinance violation. After a Service Request is lodged it is then reviewed by the Information Services Department and forwarded to the appropriate City Department/Inspector.
What are my options to put in a service request?
You can call us at (815) 724-4000, come to City Hall located at 150 W Jefferson St., or lodge a Service Request from your computer or smartphone.
Do I have to give my name when I call City Hall to lodge a complaint?
You may remain anonymous when you call. However, the City department(s) responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to clarify an aspect of your request. If you do not leave a contact number we may not be able to complete the service request if not enough information is given.
Does every service request have a tracking number?
Yes. When you request a service, simply ask the operator to give you the number so you can track the progress of your request. This number will also be provided when you submit your Service Request online or through your smartphone or tablet.
What is the time line that City Departments/Inspectors have to review my Service Request?
City Departments/Inspectors have up to 15 business days to respond to your initial service request. They try to deliver the services in a reasonable length of time, some may take longer depending on conditions (such as weather emergencies or multi-departmental involvement). You can call the Information Desk and ask the operator to check on the status of your request. Operators can check the system using your service request number or by using the problem location address.
CITY MANAGER'S OFFICE
My recycling, garbage, or yard waste was not picked up. Who can I call?
Please call Waste Management at (815) 280-7854. All garbage/recycling items should be placed in the provided 96 or 64-gallon collection container and must be placed at the curb by 7:00 a.m. on the day of collection. It is recommended that you place your containers at the curb the night before. Yard waste is picked up the first week in April through the first week in December, on your normal trash collection day.
My recycling, garbage, or yard waste has not been picked up in weeks, I’ve called Waste Management and they aren’t doing anything about the problem, who can I call?
Please call and report incident to the City Manager’s office at (815) 724-3730.
Who do I call if my garbage container is broken?
You can reach Waste Management at (815) 280-7854. Waste Management will make arrangements with you to switch the broken container with another one.
Who do I contact if I have a water billing question?
For questions about your bill please contact Customer Service at (815) 724-3820.
Who do I contact for water turn on/offs?
To schedule a water turn on/off contact Customer Service at (815) 724-3820. If your turn off is due to a water related emergency please contact our 24 Hour Emergency Public Utilities line at (815) 724-4220.
Does the City of Joliet offer a Senior Discount on their municipal water bill?
The City offers a discount to residents once they have reached 65 years of age. Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e. a valid driver’s license or ID).
Where do I get a garage sale permit?
Garage sale permits are purchased at the Customer Service window during regular business hours Monday through Friday 8:00am – 4:30pm located within Joliet City Hall, 150 West Jefferson Street, Joliet, IL 60432.
Residents may have no more than (2) garage sales per calendar year and each sale must not exceed (4) consecutive days. Permits are $6.00 for individual garage sales and $30.00 for community events. Please contact Customer Service at 815-724-3820 if you have any questions.
Where do I pay City issued parking/compliance tickets?
Parking/compliance tickets can be paid at the Customer Service windows at City Hall, 150 W Jefferson St.
Where are Parking Ticket Hearings held?
Parking ticket hearings are held at 9:00am the 3rd Wednesday of the month at Billie Limacher Bicentennial Park & Theatre, located at 201 W. Jefferson St. For directions, you may contact the Park office at (815) 724-3761. If you have further questions regarding your ticket, please contact the City Collector at (815)-724-3975.
BUILDING AND INSPECTIONS DEPARTMENT
Who can I contact about building permits or home improvement projects?
Call our City Building and Inspections Department at (815) 724-4070. A permit is needed for fences, pools, sheds and other residential projects.
My neighbor is doing a renovation project without a permit, who can I report this to?
To report residential construction work without a permit please call the Information Desk at (815) 724-4000 or lodge an online Service Request.
JOLIET FIRE DEPARTMENT
Can I burn leaves/yard waste in my backyard?
No – there is no open burning within Joliet City Limits. Violations of this policy may result in a $75.00 compliance ticket. To report a fire emergency or open burning please call 9-1-1.
Can I have a fire pit?
Fire pits are allowed. They must be a commercial built pit with steel legs with wire mesh sides and a top. Fire pits must be 15ft. from any combustible building/fence and a garden hose nearby is recommended. ONLY hardwood logs or commercially made logs (Dura-Logs) are to be burned. If your fire pit is emitting smoke that is found to be offensive, or if the smoke bothers a neighbor with a medical condition, the fire may be ordered to be extinguished. Contact the Joliet Fire Department at (815) 724-3500 for more information or visit their page for Fire Pit Guidelines.
JOLIET POLICE DEPARTMENT
Does the Joliet Police Department have a Non-Emergency phone number that they can be reached at?
Joliet Police Department’s Non-Emergency Police Line is 815-726-2491.
Where can I get a copy of an accident or police report?
Crash reports can be purchased at a cost of $5. Only exact change can be accepted at the Police Department’s Front Desk located at 150 W Washington St. If you do not have exact change, you can pay for the crash report at the Customer Service windows in City Hall and bring the receipt to the Police Department. Crash reports can also be purchased online at www.buycrash.com.
When does the city snow ban for parking go into effect?
Plowing around parked cars leaves large areas of snow and ice on the roadway. On-street parking is prohibited for any snowfall accumulation within a 24-hour period of 2 inches or more. Once the plow trucks have cleared the street by your home or business, you may move your vehicle back on the street. Violators to this ban can be ticketed, towed or both. All towing and storage costs will be the responsibility of the vehicle owner.
How long can I park my car on a city street?
No person shall park or store any vehicle on any public street, alley or public way for more than 48 consecutive hours. Please contact the Joliet Police Department’s non-emergency number at 815-726-2491 to report violations.
How do I report an abandoned vehicle that is parked in the street?
Please contact the Joliet Police Department’s non-emergency number at 815-726-2491 to report violations.
When can garbage containers be placed at the curb and when do containers need to be removed?
All items must be placed at the curb by 7:00 a.m. on the day of collection, but not prior to 6:30 p.m. on the day before collection. All emptied waste containers should be removed within 10 (ten) hours after collection. For more garbage, recycling, and yard waste information visit our Garbage & Recycling page.
What is the height restriction for grass/weeds?
Grass or weeds can’t exceed 8 inches on any parcel of land or lot in the City of Joliet. To report violations please contact the City’s Information Desk at 815-724-4000 or lodge an online Service Request.
Can I place my leaves on the street for the City to pick up?
The City of Joliet prohibits placing leaves, branches or any yard waste debris on our City curbs, sidewalks, and parkways or in our city streets. When leaves have been raked into the street, our City street sweepers are unable to pick up those leaves as they may be hiding debris (branches, bottles, metal, etc.) that could cause damage to the mechanical equipment. Any continuing violation of this prohibition could subject the homeowner to a fine of $150 or more. All yard waste debris needs to be disposed of by following Waste Management’s yard waste guidelines. Contact 815-724-4000 to report this violation or lodge an online Service Request.
Do I have to shovel my sidewalk?
Although it is not required for residents to shovel their sidewalks we applaud citizens and proprietors for clearing sidewalks to help their neighbors and customers weather the storm. If you do shovel your sidewalk, it should be cleared to the pavement at least one shovel’s width within 24 hours after a snowfall event. This makes it easier for children to walk to school or the bus stop. Please lend a hand to elderly or disabled neighbors who cannot clear their own sidewalks, porches, and steps. The City of Joliet provides some sidewalk clearing in the downtown area only. The City does not clear sidewalks in residential or business neighborhoods.
Can I take snow from my driveway and/or sidewalk and place it in the street?
Shoveling or plowing snow into the street is strictly prohibited by local ordinance. Violations of this policy may result in a compliance ticket.
How do I report graffiti?
To report graffiti on public or private property please call us at 815-724-4000 or put in an online Service Request with a description of the graffiti.
My neighbor has had a TV/trash/junk in their yard for weeks and Waste Management isn’t picking it up who can I report this to?
Please report violation to the Information Desk at 815-724-4000 or lodge an online Service Request.
My Land Lord is not fixing issues within my rental unit, who can I contact?
Please contact the Information Desk at 815-724-4000 or lodge an online Service Request.
How do I report a water main break?
If you see a water main break, damaged fire hydrant, or any other problem with the City of Joliet water system, please contact our 24 hour Public Utilities Hotline at (815) 724-4220. This line is answered 24 hours a day. If an operator is not available, please leave a detailed message and the next available operator will return the call or dispatch personnel.
Note – To receive updates or notifications of water outages from the Public Utilities Department, register by clicking here. The Water Department sends out electronic notices to warn customers of pending water outages, using our Smart Message-Community Alert Network.
What part of my sewer is my responsibility to maintain?
The homeowner is responsible for the sewer service line coming from the house to the sewer main including the connection to the main. Blockages on the line would be removed by rodding the sewer by a licensed contractor. If the contractor cannot remove the blockage, excavation may be required. If you believe you have a break or sewer issues please call Public Utilities at 815-724-4220 to schedule an inspection. The City of Joliet can provide limited assistance to make the repair. After service is restored, the City can provide a video inspection to check the condition of the sewer service line.
Who do I report a sink hole or loose manhole cover to?
Please Contact Public Utilities at 815-724-4220. The Utilities Department will investigate to determine the necessary corrective action.
Who do I contact for property, parkway, curb, and apron restoration after a City dig up?
Please contact the Public Utilities Department at 815-724-4220. Restoration after a dig takes a minimum of 45-60 days to allow the ground to settle. The City hires a contractor to complete the necessary repairs. In general, no repairs are completed from November 15th through April 1st for the winter season. Once work begins, work is scheduled by location.
If the area settles or becomes a hazard, please contact the Public Utilities Department. Additional back-fill can be placed or other actions taken to remove the hazard.
There are different colored markings on my parkway, who can I call for information?
The markings are to identify the location of buried utilities in the area. Please contact the Public Utilities Department at 815-724-4220 for more information or call JULIE at 8-1-1 to find out who will be doing the work.
What do I do if my streetlight is out?
Call the Public Works Department at (815) 724-4200 to report the address or intersection location in order to determine if the pole is maintained by the City of Joliet or ComEd. To report an outage directly to ComEd call (800) 334-7661 or go to comed.com
- ComEd – Wooden Poles – may not have a pole number
- ComEd – Concrete Poles – most have a pole number on the street side of the pole, yellow placard, eye level, typically begins with Number 4; 9 digits long.
When reporting any street light outages to ComEd the more information you can provide the better.
Who do I call to report a pothole or street repair?
Contact the Street Department at (815) 724-3650 to report the address or intersection or lodge an online Service Request.
Who can I report a down street sign to or request that my street sign get fixed?
Residents can lodge a service request with the Information Desk at 815-724-4000, lodge an online Service Request, or contact Public Works at 815-724-4200.
PUBLIC WORKS - FORESTRY DEPARTMENT
Does the City offer any assistant programs to help residents remove dead trees that are located on their own private property?
The City does not remove any tree(s) that fall within residential private property lines and is not aware of any programs offering assistance. Residents should contact a licensed arborist and are strongly encouraged to use companies that are licensed and bonded. When cutting up private tree debris remember to follow Waste Management’s Guidelines for proper tree disposal (See below). Additional information about Waste Management’s Garbage, Recycling and Yard Waste policies and procedures can be found on the City website at: cityofjoliet.info/residents/garbage-recycling
Yard Waste: Yard waste shall be collected weekly from April 1, through the first week of December, if you have further yard waste questions please contact the City Hall Information Desk at 815-724-4000. Yard waste materials consist of grass and shrubbery cuttings, leaves, tree limbs, and other materials accumulated as the result of care of lawns, shrubbery, vines, and trees. Yard waste should be placed at the curb or alley at the same time as garbage and recycling (7:00 a.m.). Yard waste must be placed in either 30 gallon kraft paper bags or a rigid container no greater than 32-gallons
Non-standard containers such as drums, baskets, etc. will not be collected. YOUR DESIGNATED YARD WASTE CONTAINERS MUST BE CLEARLY MARKED SO THAT IT IS VISIBLE FROM THE STREET. ONLY YARD WASTE MAY BE PLACED IN A CART OR CONTAINER THAT HAS BEEN DESIGNATED FOR YARD WASTE. FREE Yard Waste labels are available at the following locations: City Hall (150 W. Jefferson Street) & Joliet Jewel Foods Stores (1401 W. Jefferson St., 1537 N. Larkin Avenue & 2480 IL. Rt. 59).
Brush, tree limbs, and branches must be bound in bundles not exceeding 4 feet and weighing no more than 50 pounds. No single piece within each bundle should exceed three inches in diameter. Unbundled brush will not be collected. Sod, whole trees, stumps, limbs greater than (4) four inches in diameter and dirt are not part of your weekly yard waste program. Resident should call Will County’s Land Use Division to inquire where these types of items can be taken for disposal at (815) 727-8834.
If I received the proper permit to remove my own City parkway tree(s), may I request the City to do a City parkway tree replant?
Residents can request the City to come back and plant a parkway tree after they have acquired the proper permit to remove the tree. Once the resident has removed the tree(s), they should fill out a “Requesting a New Tree to Be Replanted” form. The necessary forms can be found on the City of Joliet website at:
The City planted a new tree in the parkway. Who is responsible for watering it and how often should it be watered?
Residents are required to water their newly planted City Parkway tree(s) for a minimum of (5) five minutes every other day. Trees that have died due to non-watering will not be replaced by the City.
All the residents on my street received a City parkway tree replacement but me. Why?
Not all residents will receive a City parkway tree replacement due to property space restrictions and/or if the new tree could cause a future visibility obstruction to adjacent; intersections, street signs, utility lines/poles, mailboxes, fire hydrants, or will interfere with other plant material, or corner lots, etc. Additionally, City parkway tree replants cannot be planted in the same location of the removed tree, due to the root system of the old tree. Adequate space is needed within the parkway to support the new replant. This decision is determined by the City Arborist.
PLEASE NOTE: Residents must submit a “Requesting a New Tree to Be Planted” form from the City website in order to get on the City’s parkway tree replant list to be eligible for a replant. This form and other Forestry Department information can be found on the City website at:
My tree stump has been ground out, but I don’t want to wait for the City to replant a tree. May I replant my own parkway tree at my expense?
If residents choose to plant their own parkway tree, they must obtain a permit from the City Arborist by filling out the necessary permit forms, “Parkway Tree Application” and select a replacement tree from the approved City Parkway Tree List on the City of Joliet website at: cityofjoliet.info/departments/public-works/forestry
My tree stump has been ground out. When can I expect a parkway tree replacement(s)?
Once a City parkway tree has been removed and the resident decides they want a City parkway tree replacement in its place, residents must fill out and return a “Requesting a New Tree to Be Replanted” form in order to get on the City list to be eligible for a replant. This form can be found on the City of Joliet website at: cityofjoliet.info/departments/public-works/forestry
The City ground out my tree stump, but left woodchips in the hole. Are they coming back to clean this up?
No. The City crew will leave the ground up chips as “fill” for the hole from the tree stump. They do not come back and fill the hole with dirt, seed or sod; as this is the resident’s responsibility.
The City came out and removed the parkway tree, but left the stump. When can I expect to see the tree stump removed?
City Parkway tree stumps are scheduled to be ground out approximately one month after the tree has been removed, weather permitting. Again, due to the extremely large number of trees infected, the City asks that residents be patient.
The City parkway tree has already been marked. When can residents expect to see it removed?
Once the City parkway tree has been marked with a number, the actual removal of the tree may not occur for the next five to seven years. This lengthy amount of time is due to the very large number of trees infected. For updated information, check the City’s quarterly newsletter for the streets and subdivisions scheduled for removal within that calendar year. The City of Joliet thanks residents in advance for their patience.
How do I know if a City parkway tree has been marked for removal?
City crews will mark infected trees by painting a number on the tree; this indicates to residents the tree has been placed on the City Forestry Department’s list for removal. Then number indicates the circumference of the tree; the color of paint used for the numbering is insignificant. Once marked, even if the paint has worn off over time, the City parkway tree has been placed on the list for removal. Residents should call the Forestry Department at (815) 724-4046 or the City Hall Information Desk at (815) 724-4000 to notify the City of any dead/dying trees within the parkway that have not been marked, or are in need of removal.
Is the City treating any Emerald Ash Borer trees? If not, can residents treat infected City parkway trees?
The City is not treating any of the Emerald Ash Borer Trees. Residents can treat their own at their expense and by obtaining the proper permit. Permits to treat Emerald Ash Borer (EAB) can be found on the City of Joliet website at: cityofjoliet.info/departments/public-works/forestryPLEASE NOTE: Annual treatment is necessary for most products. It is the residents’ responsibility to update the City of Joliet’s Forestry Department with treatment documentation including current receipts and dates of treatment. Tree(s) must be tagged for non-removal by the City’s Forestry Department before any treatment begins
How do I know if a City parkway tree has been infected with Emerald Ash Borer (EAB)?
Typical signs and symptoms of Emerald Ash Borer (EAB) include bark splitting, serpentine galleries, D-shaped exit holes in the trunk, and increased woodpecker activity in and around the area. Upper branches of the trees will show bare wood and insect holes. For other identification features, visit emeraldashborer.info/
I have a dead/dying tree in the City parkway. Is the resident responsible for removing it?
No, the tree is considered City property. It is the City’s responsibility to remove dead/dying trees within the City parkway. If the resident wants to remove and replant their own City parkway tree(s) they may by obtaining a permit to “remove and replant” through the City of Joliet’s Forestry Department. The City does not reimburse any of the expenses associated with the resident’s desire to remove and replant City parkway trees. The necessary forms can be found on the City of Joliet website at: cityofjoliet.info/departments/public-works/forestry
What is a parkway? How do I know if a dead/dying tree is located within the City parkway?
A City parkway is typically defined as the grassy easement area found between the sidewalk and the curb line of the street. In some instances, streets may not have sidewalks. In these cases, a City Foreman or Arborist would need to physically go to the property to determine if the tree falls within the easement. The City of Joliet does not remove trees on private property or trees located within alleyways. These areas are all considered private property, and it is up to the individual residents to maintain. Before removing any trees and before digging, residents should contact J.U.L.I.E. at 811 or visit illinois1call.com for more information. If trees require trimming and/or removal and they are located near utility poles or power lines residents should contact ComEd at (800) 334-7661 or visit ComEd.com for more information.
My parkway tree is dead/dying; who do I report this to?
The City of Joliet is systematically removing all dead/live Emerald Ash Borer diseased parkway trees throughout the City. There are over 15,000 of these parkway trees that need to be cut down and replaced. This process will take our Forestry Department approximately 5-7 years to remove all City parkway trees using City and contractor forces. This date range includes the timeline for removal of the tree, stump grinding, and replant. Please call the Information Desk at 815-724-4000 to report a dead parkway tree, lodge an online Service Request, or leave a message with the Forestry Department at 815-724-4046. For more information on EAB please visit the Forestry Department.
Can I cut down the parkway tree myself or do I have to wait for the City?
If you would rather not wait for the City to remove your tree, you can request permission to remove your City Parkway Tree by visiting the Forestry homepage and filling out the Parkway Tree Application form. Make sure to circle Remove (including stump). If you are planning on replanting your tree as well, please also select Replant on this form as well, along with the contractor’s name of who will be removing your old parkway tree and who will be replanting your new parkway tree in order for the City to consider your request to remove. Please select a tree from the Approved Tree List found on the City's Forestry page. If granted permission from the City to remove your City parkway tree, it is done at the expense of the homeowner, the City does not reimburse for removal and replanting expenses.
The City cut down my parkway tree, what now?
Please fill out a request for parkway tree replant form found on our website once your tree has been removed or has been marked for removal by the City, so that you can be added to the list for replant. From the homepage click on the Departments tab, select Public Works from the drop down menu, select Forestry and then the Forms tab, and download the Requesting A New Tree To Be Planted form. If you have any further questions please contact our City Hall Information Desk at 815-724-4000 or the Forestry Department at 815-724-4046.
PUBLIC WORKS - ROADWAYS DIVISION
My yard /mailbox was damaged by City snowplows. Who will repair it?
Sod damage is repaired by the City. Mailboxes are to be repaired by the homeowner. The City may reimburse homeowner for mailbox damage, however; if the mailbox was not installed per the Postal Department regulations, there will be no reimbursement. Homeowner should file a claim with the Roadways Department by calling (815) 724-3651 for mailbox damage. To report sod damage homeowner should call (815) 724-3652.
How do I report a street/alley pothole?
Call the Roadways Division at 815- 724-3650, lodge an online Service Request, or call the Information Desk at 815-724-4000.
Will the City pick up my leaves in the fall if I blow/rake them into the street?
The City of Joliet prohibits placing leaves, branches or any yard waste debris on our City curbs, sidewalks, and parkways or in our city streets. When leaves have been raked into the street, our City street sweepers are unable to pick up those leaves as they may be hiding debris (branches, bottles, metal, etc.) that could cause damage to the mechanical equipment. Any continuing violation of this prohibition could subject the homeowner to a fine of $150 or more. All yard waste debris needs to be disposed of by following Waste Management’s yard waste guidelines. Report violations to the Information Desk at 815-724-4000 or lodge an online Service Request.
How do I report a pothole on local highway on local interstate that runs through Joliet? (Rt. 6, 7, 30, 52, 53, 59/I-80, I-55)?
Contact the Illinois Department of Transportation (IDOT) at *999. The City of Joliet does not have jurisdiction over these roads or the conditions of them.
Am I allowed to keep chickens, roosters, bees or any other barn/farm like animal on my property?
No bee's or farm animals or fowl are allowed within City limits. Please report violations to the Information Desk at (815) 724-4000 or lodge an online Service Request.
Can I park my vehicle on the grass anywhere in my yard?
Residents are not allowed to park their vehicles on grass. Please report violations to the Information Desk at 815-724-4000 or lodge an online Service Request.
Can I park my camper, boat, RV, or trailer on my property?
Residents are allowed to park their recreational type vehicles on their property up to 48 hours in order to load/unload. Please report violations to the Information Desk at 815-724-4000 or lodge an online Service Request.
How do I find out what day my garbage is collected on?Residents can call the City Hall - Information Desk at (815) 724-4000 to find out which day Waste Management will pick up your garbage, or can call Waste Management at (815) 280-7854 or visit their website by clicking here.
My garbage was not picked up on my scheduled collection day who should I call?
If you feel your carts were missed on your regularly scheduled Waste Management collection day please notify Waste Management at (815) 280-7854.
The following are common examples of why your municipal waste may not have been picked up:
- Carts and properly contained items/cans were not at the curb prior to 7:00 a.m. deadline for collection on the scheduled day of collection.
- Items were not properly contained per Waste Management guidelines.
- If your collection day falls on or after the following holidays during the normal collection week cycle, your collection will be delayed by one day that week (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
- Parked vehicles in the street or other obstacles blocking drivers from safely retrieving the carts from the curb, cul-de-sac and/or alley pickup areas. Please notify Joliet's Non-Emergency Police line at (815) 726-2491 for any vehicles/obstacles in the street, cul-de-sac and/or alley areas that would hinder Waste Management pickup, City Snow Plowing, and/or USPS mail delivery.
For further information on municipal waste guidelines and procedures residents should call Waste Management at (815) 280-7854, visit Waste Management's website, or can visit the City of Joliet's website by clicking here.
Who is responsible for dead animal removal within the City right of way?Contact Waste Management at 9815) 280-7854 for removal of dead animals within the City right of way. It is homeowner responsibility to remove dead animals on private property.
Who can I call to have an old appliance picked up?Call Waste Management to schedule a white goods appliance pickup at (815) 280-7854. Items such items refrigerators, freezers, washers & dryers, AC units, water heaters and dehumidifiers can be scheduled for a special pickup and will be recycled. As a safety precaution, remove doors from refrigerators and freezers.
Does The City of Joliet Provide Waste Management Garbage And Recycling Carts?
Yes - Each home is provided with either one 64 or 96-gallon cart for solid waste and one recycling (yellow lid) cart free of charge.
- New construction home owners should call Waste Management at (815) 280-7854 to order solid waste and recycling carts for their new home.
- Resident moving out of their home should leave both the solid waste and recycling carts behind for next resident moving in.
- Additional carts (Solid waste, recycling & yard waste) can be purchased or rented monthly through Waste Management, call Waste Management for details at (815) 280-7854.
- Residents also have the option of purchasing their own solid waste cans not to exceed 45-gallons in size or 50 lbs in weight when full. Residents can also use plastic garbage bags as an alternative as well.
- All waste should be properly contained to prevent littering. Report uncontained residential trash issues to the City Hall - Information Desk at (815) 724-4000.
For further information on municipal waste guidelines and procedures residents should call Waste Management at (815) 280-7854, visit Waste Management's website , or can visit the City of Joliet's website by clicking here.
My wheel/lid is broken on my Waste Management cart... Who should I call?If your lid or wheel breaks on your Waste Management provided container call Waste Management at (815) 280-7854 to report.
When does weekly yard waste collection begin and end?
The weekly yard program collecting grass clippings, leaves, tree branches and brush runs from mid-March through the first week in December. Use the following guidelines when placing your yard waste carts, 32-gallon containers and brown paper lawn bags curbside for weekly collection:
- Yard waste must be placed in either a brown paper yard waste bag OR in clearly labeled 32-gallon containers. YARD WASTE ONLY labels are available at the City Hall - Information Desk and at the local Joliet Jewel-Osco stores. YARD WASTE ONLY labels are for store bought 32-gallon sized hard sturdy plastic or metal containers with tight fitting lids. Only one (1) YARD WASTE ONLY label is needed and all yard waste 32-gallon containers must be properly labeled if used for yard waste collection. Residents also have the option of buying or renting a 96-gallon yard waste only cart from Waste Management by calling (815) 280-7854. Yard waste placed in any type of plastic bag will not be collected.
- All Waste Management garbage, recycling, yard waste containers/carts and brown paper yard waste bags need to be placed curbside either after 6:30 p.m. on the day before your scheduled collection day or no later than 7 a.m. on your scheduled collection day. If you believe your house was missed for collection please contact Waste Management at (815) 280-7854 to report. If you are not satisfied with the response and result from Waste Management due to the missed pickup, contact the City Manager's Office at (815) 724-3720.
- After all your items have been collected by Waste Management on your collection day, all empty garbage, recycling, yard waste containers/carts and any items not picked up need to be removed from the collection point within ten (10) hours of collection. Please report any type of Waste Management carts or yard waste containers left curbside after this timeline to the City Hall - Information Desk at (815) 724-4000.
- Brush and branches must be cut into into 4 foot lengths, no more than 3 inches in diameter, and bundled with twine or string, bundles not to exceed 50 lbs. in weight. UNBUNDLED brush and branches will not be collected.
- Please note that dirt, sod, whole trees, stumps, limbs and brush greater than 4 foot in length and 3 inches in diameter are not part of the weekly yard waste program. Residents can call the Will County Land Use Division (815) 727-8834 for suggestions on where to dispose of these types of items, or use a landscaping firm to properly remove and dispose of these types of items from property.
Does Waste Management offer live Christmas tree pickup?Yes - The last day for live Christmas tree pickup is January 31st, on your regularly scheduled collection day up until this date. Place live whole Christmas trees that are 5 feet tall and under curbside on your regularly scheduled collection day. For live Christmas trees that are greater than 5 feet in height need to be cut in half before placing curbside in order for Waste Management to pickup. If you have further questions contact Waste Management at (815)280-7854.
When Does Waste Management's Weekly Recycling Program Begin?
Weekly recycling pickup will begin starting January 1, 2018 on your regularly scheduled garbage collection day.
Qualifying recycling items to be put in your recycling cart (yellow lid) include:
Glass and plastic bottles, cans, paper products, food and beverage cartons, flattened cardboard, and up to 4 car and/or small truck tires (no rims) are eligible to be picked up on your regularly scheduled recycling day.
*PLEASE DO NOT PLACE FOOD, LIQUIDS, PLASTIC BAGS, FOAM CUPS & CONTAINERS, OR FILM IN RECYCLING CARTS. FOR MORE INFORMATION ON WASTE MANAGEMENT'S RECYCLING PROGRAM VISIT RecycleOftenRecycleRight.com website.
Does Waste Management offer an electronics recycling and hazardous household materials pickup?
YES - Starting January 1st, 2018 Waste Management will offer a new convenient service in our community for residents to properly dispose and recycle home - generated special materials - safely, easily, and responsibly. Items to be included are paints, household cleaners, compact fluorescent lamps (CFL), automotive products, garden chemicals, batteries, electronics and more. Do not place these items at the curb with regular garbage - they will not be collected. To dispose properly residents can call Waste Management AT Your Door (800) 449-7587, 7 a.m. - 7 p.m. Central Standard Time, Monday through Friday. (Se habla espanol). Residents can also visit WMATYOURDOOR.com, or email ATYOURDOOR@WM.COM. We suggest calling the first time you are using this service (800) 449-7587. Once you call a packet will be mailed to you with specific instructions and your pickup date.
THERE IS NO EXTRA CHARGE FOR THIS SERVICE AND NO LIMIT TO THE NUMBER OF TIMES A RESIDENT CAN CALL. THIS SERVICE IS ONLY AVAILABLE TO RESIDENTS THAT PAY FOR MUNICIPAL WASTE ON THEIR MUNICIPAL WATER & SEWER BILL.
Materials accepted through this program:
Automotive Products: Antifreeze, batteries, brake fluid, motor oil & filters, and more.
Electronics: Computers, monitors, keyboards, MP3 players, televisions (limit one per call), DVD/CD players, tape players, VCR, cell phones, desktop printers, fax machines, and microwaves.
Garden Chemicals: Fertilizers, insect sprays, herbicides, pesticides, and weed killers.
Household Cleaners: Ammonia, heavy-duty cleaner, rust remover, tile/shower cleaner, upholstery cleaner, and more.
Mercury Containing Items: Batteries, compact fluorescent lamps, fluorescent tubes, thermometers, and thermostats.
Paint Products: Paint, chalk, glue, stain, stripper, thinner, and wood preservative.
Sharps, Needles, and Lancets: Must be placed in a sealed, rigid, puncture resistant container (Needles must be free of liquids).
WASTE MANAGEMENT AT YOUR DOOR DOES NOT COLLECT: AMMUNITION, EXPLOSIVES, ASBESTOS, TIRES, OR ANY MATERIALS IN UNLABELED OR LEAKING CONTAINERS. FOR PROGRAM DETAILS, CONTACT WM AT YOUR DOOR AT (800) 449-7587.